Frequently Asked Questions

These are some answers to common questions we receive on a regular basis. If you ever have any additional questions, call us directly at (480) 525-7284 ext. 0 — we try to answer and return every call.

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1. What issues do you provide counseling for?

We provide counseling for adults, teens, families, and couples. Our counselors each specialize in different areas, helping those struggling with depression, anxiety, stress, self-esteem, grief, anger, codependency, relationship issues, sexuality, spirituality, communication, parenting, as well as premarital and marital issues. 

2. How Can Counseling Help?

Your counselor will work with you to establish your personal goals for counseling and then tailor the process personally to you. Your counselor will listen closely to understand your experience, then find ways to assist you in moving towards your goals. How counseling works differs from person to person, because it is a personalized experience. It might involve gaining a new perspective, exploring things about yourself, implementing spiritual disciplines, changing unhealthy patterns of thinking and behaving, processing difficult experiences, and learning healthy ways of coping.
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3. What Kind Of Counseling do You Provide?

We offer pastoral counseling, which integrates the insights of spirituality with counseling skill and theory. Our counselors are either: ordained clergy who have graduate training in pastoral care and are certified by a national organization in pastoral counseling, or state-licensed psychotherapists who additional training in psychospiritual integration. Pastoral counseling and spiritually-integrated psychotherapy are unique forms of counseling because practitioners are uniquely equipped to assist the healing of the whole person — spirit, soul, and body. If requested by the client, our counselors may suggest prayer, study of scripture, spiritual disciplines, books, and other resources to facilitate growth inside and outside counseling sessions. Our pastoral counselors are also adeptly trained to work with individuals who identify as neither spiritual nor religious, ensuring that their approach is inclusive and respectful of all belief systems.

4. Can you prescribe medicine?

None of our counselors are medical physicians and cannot prescribe medicine. Any medical or psychiatric symptoms should be addressed by a qualified psychiatric specialist. Clients will be referred to outside sources when treatment required is beyond the scope of care available here.

5. What if I am not SPIRITUAL OR RELIGIOUS?

We help people regardless of their faith background or beliefs. While we specialize in the integration of counseling and spirituality, we help people from all walks of life by creating a safe and welcoming environment for all of our clients. We want to emphasize that we do not push our beliefs on anyone. Our counselors are trained and equipped to work with individuals of all belief systems, including those who are non-religious. We understand that your beliefs, whether religious or not, are an important part of who you are, and we respect that.
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Our goal is to help you achieve greater emotional wellbeing, and we will work with you to develop a personalized treatment plan that is tailored to your unique needs and goals. We believe that counseling is a collaborative process, and we are committed to working with you every step of the way. So, if you're looking for a compassionate and supportive space to work through life's challenges, we invite you to consider our practice. We are here to help, and we would be honored to be a part of your journey towards greater happiness and wellbeing.

6. I've never been to counseling before — what's it like?

If you've never been to counseling, or if you've been numerous times before, our goal is to make you feel at ease and comfortable enough to talk about whatever is on your mind. In the first session, we'll finalize paperwork, then have you share your story. If you're dealing with difficult emotions, you will be encouraged to talk them out and so we can discover where they are coming from. Your counselor will not force anything out of you, however, and they will move at your preferred pace when talking things over. We typically assign homework, as well as a book recommendation or two to help you in your personal development beyond our sessions together.

7. Where are you located?

Our Peoria office is in Peoria near Olive Avenue and the Loop 101 at: 9299 West Olive Avenue, Suite 212 Peoria, AZ 85345 (Directions >). The counseling center is located on the second floor. To access it, enter through the State Farm office on the lower floor. Our Phoenix office is in Phoenix near Central Avenue and Northern Avenue inside CrossRoads United Methodist Church at: 7901 N Central Avenue Phoenix, AZ 85020 (Directions >).

8. What are Your Rates?

Our rate is $165 per session (50 minutes). We also offer packages that discount rates when purchased ahead of time. Our 4 Sessions Package is $600 (at $150 per session) and our 8 Sessions Package is $1080 (at $135 per session). Payment is accepted in the form of cash, check, most major credit cards, and most HSA or FSA cards. 

9. Do You Take Insurance?

We do not accept insurance or provide documentation for insurance reimbursement. Most insurance companies refuse to cover the specialized faith-based services we offer. Even when it has been an option, we have decided not to move forward with accepting insurance in order to protect our clients from the random and invasive care choices that can come from insurance companies. Our pay-per-service approach frees us from the usual burdensome rules set by insurance contracts. This allows us to offer our services in a way that's more straightforward, personal, and tailored to each individual's emotional, relational, and spiritual needs. While we are not providers participating with any health insurance company, we can accept HSA (Health Savings Account) and FSA cards for payment.
We understand that navigating the world of counseling and insurance can be overwhelming. However, as a private pay practice, we are able to provide a level of individualized attention and care that may not be available with larger, insurance-based practices. We pride ourselves on building relationships with our clients and tailoring our approach to meet their unique needs and goals. By choosing to pay for our services privately, we are able to prioritize your experience and provide the highest quality of care without the restrictions of insurance coverage. This allows us to offer flexible scheduling, longer appointment times, and more personalized approaches to help you achieve your desired outcomes.

If you have any questions or concerns about our payment policies, please do not hesitate to reach out to our team. We are committed to making the process as transparent and seamless as possible so that you can focus on what really matters — your spiritual, emotional, and mental wellbeing. Thank you for considering our practice as your partner on this journey.

10. ARE MY RECORDS EVER SHARED WITH INSURANCE COMPANIES?

We adhere strictly to the highest standards of confidentiality (HIPAA). We are under no obligation to share your records with any third party, unless you explicitly request us to do so. In fact, this is another reason that many clients choose to work with us, knowing that their care here is fully private and will not be used by third parties to affect future coverage.